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PRIVATE SESSIONS - CANCELLATION POLICY

We understand that unforeseen circumstances may arise, causing the need to cancel or reschedule appointments.

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We ask that you notify us as soon as you are aware that you cannot make your private session. 

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Policy Details

1. Cancellation within 24 hours: Any cancellations made within 24 hours of the scheduled appointment time will require full payment.

2. Rescheduling: Reschedule can be done with at least 24 hours notice.

3. No-shows: Failure to attend a scheduled appointment without prior notice will result in full payment being charged.

 

Explanation

Personal training sessions are in high demand, and Kru Pong allocates his time and expertise to accommodate each client's needs. By implementing this policy, we ensure that Kru Pong's time is respected and that his schedule remains organised.

 

Additionally, this policy allows us to maintain fairness to both his other clients who may have wished to book the same time slot. We appreciate your understanding and co-operation in adhering to this policy.

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MEMBERSHIP - CANCELLATION POLICY

To cancel your membership, please email hello@mamuaythai.com.au. A 30-day notice period is required and if you are in a contract period, an early termination fee may apply. 

Social media messaging is not acceptable as a means to cancel. 

MEMBERSHIP - FREEZE POLICY

YYou can put your membership on hold for minimum 1 week up to 4 weeks per freeze, up to 6 weeks per year. There is a fee of $5 per week for this service. To request a hold, please complete freeze form and email to hello@mamuaythai.com.au. Minimum 2 weeks notice prior to next payment cycle is required. Social media messaging is not acceptable as a means to request a freeze.

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SPARRING RULES

At Maneema Muay Thai, our student and trainer safety is our top priority. We strive to provide a safe environment for everyone participating in sparring classes. We do this by ensuring this class is for members only, and those that attend regular classes with our trainers. By doing so, our trainers are fully aware of each students capabilities. Each student must read and agree to our Sparring Rules before participating. Our sparring rules can be found around the gym, if you are a member and need a copy of the Sparring Rules, please email us at hello@mamuaythai.com.au or speak to front desk. 

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PRIVACY POLICY

We collect the personal information you give us such as your name, address and email address.

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When you provide us with personal information, we imply that you consent to our collecting it and using it for that specific reason only.

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If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@mamuaythai.com.au or at Level 1/105-107 parramatta Road, Camperdown NSW 2050.

 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

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In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

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However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

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To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

If you would like to: access, correct, amend or delete any personal information we have about you contact us at hello@mamuaythai.com.au or at Level 1/105-107 parramatta Road, Camperdown NSW 2050.